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  • Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    The below Parliamentary question was asked by Corri Wilson on 2016-02-05.

    To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the efficiency of HM Revenue and Customs in handling written correspondence from members of the public.

    Mr David Gauke

    Such a review has not been carried out recently. However, HM Revenue and Customs (HMRC) regularly publish general performance reports at Gov.uk. HMRC targets for post are to reply to 80% within 15 working days, 95% within 40 working days, and 90% accuracy.

  • Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    The below Parliamentary question was asked by Corri Wilson on 2016-02-05.

    To ask Mr Chancellor of the Exchequer, what plans his Department has to improve HM Revenue and Customs’ response times to written correspondence from members of the public.

    Mr David Gauke

    HM Revenue and Customs (HMRC) has taken major steps to improve their customer service, including recruiting 3,000 new staff into customer service roles and undertaking their biggest-ever training programme to enable them to build customer support teams that can move across a wide range of work according to customer demand. HMRC have also introduced digital mail scanning to help manage the more than 1million items of post they receive every month.

  • Roger Godsiff – 2016 Parliamentary Question to the Cabinet Office

    Roger Godsiff – 2016 Parliamentary Question to the Cabinet Office

    The below Parliamentary question was asked by Roger Godsiff on 2016-02-05.

    To ask the Minister for the Cabinet Office, what criteria and pay grades his Department uses to decide on pay rises for political aides and special advisors.

    Matthew Hancock

    All public servants, including special advisers, are subject to an overall 1% pay remit.

  • Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    The below Parliamentary question was asked by Corri Wilson on 2016-02-05.

    To ask Mr Chancellor of the Exchequer, what assessment he has made of the incidence of members of the public receiving multiple letters from HM Revenue and Customs (HMRC) conveying conflicting information; and what steps HMRC is taking to reduce such occurrences.

    Mr David Gauke

    HM Revenue and Customs (HMRC) does not hold this data. However, they regularly publish general performance reports at Gov.uk.

  • Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    The below Parliamentary question was asked by Corri Wilson on 2016-02-05.

    To ask Mr Chancellor of the Exchequer, how many cheques sent to HM Revenue and Customs from members of the public remained uncashed for (a) four, (b) eight and (c) 12 weeks in the most recent year for which figures are available.

    Mr David Gauke

    HM Revenue and Customs contracts the supplier BancTec to process cheques received from customers. Cheques are passed to BancTec on the day they are received, 99% of the cheques received are banked on the day of receipt. Over the last 12 months there was only one occasion when the cheques were not banked on the day of receipt. In one percent of cases further information is required, usually from the customer, to enable the cheque to be processed. Generally, all cases that require investigation are resolved within four working days.

  • Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    The below Parliamentary question was asked by Corri Wilson on 2016-02-05.

    To ask Mr Chancellor of the Exchequer, how many letters to HM Revenue and Customs from members of the public remained unanswered after (a) four, (b) eight and (c) 12 weeks in the last 12 months for which figures are available.

    Mr David Gauke

    HM Revenue and Customs (HMRC) does not hold this data. However, they regularly publish general performance reports at Gov.uk.

  • Gavin Newlands – 2016 Parliamentary Question to the HM Treasury

    Gavin Newlands – 2016 Parliamentary Question to the HM Treasury

    The below Parliamentary question was asked by Gavin Newlands on 2016-02-05.

    To ask Mr Chancellor of the Exchequer, what the policy of HM Revenue and Customs is on using debt collection agencies to retrieve outstanding tax payments from (a) individuals and (b) businesses.

    Mr David Gauke

    As an integral part of its overall debt policy, HM Revenue and Customs (HMRC) uses private sector debt collection agencies as additional resource capacity, to extend the reach of its debt recovery activities (currently around 3% of all collection activity), particularly in relation to high volume, low value, debts. This ensures that all debts are kept in active recovery, and releases HMRC staff to focus on higher value more complex cases.

  • Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    Corri Wilson – 2016 Parliamentary Question to the HM Treasury

    The below Parliamentary question was asked by Corri Wilson on 2016-02-05.

    To ask Mr Chancellor of the Exchequer, whether HM Revenue and Customs (HMRC) has target times for responding to written correspondence from members of the public; and what change there has been in the volume of written correspondence to HMRC from the public seeking information or assistance over the last three years.

    Mr David Gauke

    HM Revenue and Customs’ (HMRC) targets for responding to written correspondence received via post are to reply to 80% within 15 working days and 95% within 40 working days.

    The volume of written correspondence received by HMRC has decreased over the past three years, and is currently at around one million items per month. HMRC regularly publishes general performance reports on Gov.uk.

  • Louise Haigh – 2016 Parliamentary Question to the HM Treasury

    Louise Haigh – 2016 Parliamentary Question to the HM Treasury

    The below Parliamentary question was asked by Louise Haigh on 2016-02-05.

    To ask Mr Chancellor of the Exchequer, how many cancellations of tax credits by Concentrix have been reversed since that company’s contract with his Department commenced.

    Mr David Gauke

    Up to the end of January 2016, Concentrix have changed around 4800 out of around 419,000 decisions that they have taken since the start of the contract. These changed decisions are often as a result of new information provided by the claimant that had not been provided at the time of the original decision. The 4800 changed decisions includes some awards that were cancelled and others that were amended.

  • Louise Haigh – 2016 Parliamentary Question to the Cabinet Office

    Louise Haigh – 2016 Parliamentary Question to the Cabinet Office

    The below Parliamentary question was asked by Louise Haigh on 2016-02-05.

    To ask the Minister for the Cabinet Office, if he will estimate the cost to the public purse of (a) agency workers and (b) directly employed staff in the civil service at each grade in each year since 2010.

    Matthew Hancock

    All this information is publically available on GOV.UK.

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