Corri Wilson – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Corri Wilson on 2016-02-05.

To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the efficiency of HM Revenue and Customs in handling written correspondence from members of the public.

Mr David Gauke

Such a review has not been carried out recently. However, HM Revenue and Customs (HMRC) regularly publish general performance reports at Gov.uk. HMRC targets for post are to reply to 80% within 15 working days, 95% within 40 working days, and 90% accuracy.