Corri Wilson – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Corri Wilson on 2016-02-05.

To ask Mr Chancellor of the Exchequer, what plans his Department has to improve HM Revenue and Customs’ response times to written correspondence from members of the public.

Mr David Gauke

HM Revenue and Customs (HMRC) has taken major steps to improve their customer service, including recruiting 3,000 new staff into customer service roles and undertaking their biggest-ever training programme to enable them to build customer support teams that can move across a wide range of work according to customer demand. HMRC have also introduced digital mail scanning to help manage the more than 1million items of post they receive every month.