Louise Haigh – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Louise Haigh on 2016-02-05.

To ask Mr Chancellor of the Exchequer, how many cancellations of tax credits by Concentrix have been reversed since that company’s contract with his Department commenced.

Mr David Gauke

Up to the end of January 2016, Concentrix have changed around 4800 out of around 419,000 decisions that they have taken since the start of the contract. These changed decisions are often as a result of new information provided by the claimant that had not been provided at the time of the original decision. The 4800 changed decisions includes some awards that were cancelled and others that were amended.