Mark Hendrick – 2015 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Mark Hendrick on 2015-11-06.

To ask Mr Chancellor of the Exchequer, pursuant to his Answer of 30 October 2015 to Question 13346, if he will make it his policy to introduce a dedicated team at the tax credit office in Preston constituency to deal with tax credit cases referred to them by hon. Members.

Mr David Gauke

HM Revenue and Customs (HMRC) already has three units which deal specifically with representations from hon. Members in relation to their constituents’ concerns: a dedicated MP hotline for Tax Credits, an MP complaints team that deals with tax credit complaints, and an HMRC Ministerial correspondence team.

The dedicated MP hotline is a telephone helpline to assist MPs, MEPs, MSPs, Welsh Assembly Members and their staff when dealing with constituents’ Tax Credit issues. Advisors deal with around 11,500 calls per year.