Mark Hendrick – 2014 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Mark Hendrick on 2014-04-09.

To ask the Secretary of State for the Home Department, how many immigration reconsideration cases have been outsourced to Capita Business Services; what payment Capita Business Services receives to process these cases; which country these cases are processed in; and what targets she has set Capita Business Services for that work.

James Brokenshire

Capita has been contracted to deliver contact management and casework services
for the Home Office. The initial target is for 50,000 casework outcomes to be
delivered, which includes responding to requests for reconsideration.

Disclosure of payment information would result in commercially sensitive
information being placed in the public domain and could jeopardise the
effective use of public money by undermining further contractual negotiations.

Capita process all of work under this contract in the United Kingdom.

Capita are currently delivering a phased mobilisation of casework services in a
model office environment, to build up capacity and refine processes. The
contract requires Capita to deliver the first 50,000 casework outcomes within
nine months of completing model office and moving into full delivery under the
contract.