Maria Eagle – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Maria Eagle on 2014-04-08.

To ask the Secretary of State for Work and Pensions, what guidance his Department issues to Jobcentre Plus on giving written appointment cards to claimants with details of future appointments.

Esther McVey

Jobcentre staff are advised to confirm, in writing, the details of all appointments a claimant is required to attend. This includes the date, time and location of the appointment, what the claimant must do if they cannot attend and the consequences of failing to attend any of these appointments without good reason.