Lucy Powell – 2020 Comments on Airlines and Refunds

The text of the comments made by Lucy Powell, the Shadow Minister for Business and Consumers, on 16 July 2020.

Ultimately the law says that refunds should be offered to customers and the airlines and travel industry should be offering them where consumers want them. That’s why we’ve called on companies to comply with consumer rights as part of our conditions for a bail out of the aviation industry.

However, the Government must do much more to step in with sector specific support so that we don’t see the collapse of the industry with customers money disappearing and the tax payer footing the bill.