Lord Lucas – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Lord Lucas on 2016-02-22.

To ask Her Majesty’s Government what steps they are taking to ensure that Southern Rail does not close ticket offices until it installs ticket machines that make it possible for customers to buy the best-value ticket combinations.

Lord Ahmad of Wimbledon

Govia Thameslink Railway (GTR) which operates Southern services is developing proposals to improve the passenger experience at stations. This will include changes to the way staff work at stations and how tickets are retailed and incorporates a plan to install additional ticket vending machines.

Where the changes involve changes to ticket office opening hours there is an industry process which GTR must follow, starting with their public consultation which commenced on 22 February. We recognise that passengers can feel very strongly about ticket office opening hours and we expect GTR to take on board the views of stakeholders before taking the proposal forward.