Lord Beecham – 2015 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Lord Beecham on 2015-12-07.

To ask Her Majesty’s Government what provisions the contract with Concentrix regarding child tax credits and other benefits makes concerning the time within which decisions must be made about the eligibility for such benefits once they have been withdrawn, and what assessment they have made of how the company has performed against any such requirements in respect of the number of cases in which that period has been exceeded.

Lord O’Neill of Gatley

HM Revenue and Customs’ (HMRC) contract with SYNNEX-Concentrix UK Limited, signed in May 2014, provides additional capacity to review and correct tax credit claims that are potentially based on incorrect information.

Full details of the contractual arrangements, including agreed performance indicators put in place in respect of the intervention service, can be found on gov.uk.

HMRC regularly monitors the performance of contractors but, due to the commercially sensitive nature of this information, it does not disclose such information.