Julian Lewis – 2015 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Julian Lewis on 2015-11-23.

To ask the Secretary of State for the Home Department, if she will make it her policy for the free email service offered by the International Enquiry Service automatically to acknowledge safe receipt of messages sent to it by enquirers.

James Brokenshire

The International Enquiry Service currently handles approximately 12,000 emails a week and continues to answer all emails within the published service standards. All email enquiries receive an auto response which states “Your email has been submitted – We have received your email. You will receive a response within one working day.”