Greg Mulholland – 2015 Parliamentary Question to the Department for Work and Pensions
The below Parliamentary question was asked by Greg Mulholland on 2015-10-21.
To ask the Secretary of State for Work and Pensions, what training is given to staff in his Department’s Personal Independence Payment Directorate on dealing sensitively with disabled people; and what assessment he has made of the effectiveness of that training.
Justin Tomlinson
The Department is committed to dealing with disabled claimants sensitively, adjusting to individual needs where appropriate. All frontline DWP staff are provided with Disability Awareness training on induction into DWP. This includes Equality and Diversity Essentials, Introduction to Mental Health Conditions and Supporting Vulnerable People, with some courses being tailored to Telephony staff. All staff can also access dedicated internal web pages that provide further guidance and details of additional training and support for working with vulnerable claimants. Following training, there is a consolidation process to ensure that it has been successful and a robust quality checking regime in place.
Additional training and consolidation on dealing with claims from disabled people is provided to staff processing Personal Independence Payment (PIP) claims within the benefit specific training modules. Including dedicated learning on Special Rules for Terminally Ill including the dedicated SRTI claims line. All these build on the skills developed in the previous learning, supported by access to medical advice where needed.
