Frank Field – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Frank Field on 2016-03-02.

To ask the Secretary of State for Work and Pensions, whether his Department plans to phase out the use of an 0345 number for the universal credit helpline and replace it with a freephone number.

Priti Patel

DWP have no plans to phase out the 0345 number. The Department is transforming the way it delivers its services embracing new digital channels and technology. The main route to access Universal Credit is online and research shows that around 90% of claimants make their claim online.