Frank Field – 2015 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Frank Field on 2015-10-28.

To ask Mr Chancellor of the Exchequer, how many staff have been employed to cover HM Revenue and Customs’ tax credit telephone lines in each of the past five years for which figures are available.

Mr David Gauke

HM Revenue and Customs (HMRC) does not hold this information.

HMRC has a number of significant peaks of customer contact every year, and since 2005 it has moved its resources around to meet those seasonal priorities.