Fiona Bruce – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Fiona Bruce on 2014-06-17.

To ask the Secretary of State for Work and Pensions, what progress his Department has made on improving the employment and support allowance appeals process.

Mike Penning

Appeals against Employment and Support Allowance decisions decreased by just under 90% in the first quarter of this year compared with the same period in 2013.

Our reforms to the appeals process mean claimants are now contacted much earlier, with the decision explained to them, and – through Mandatory Reconsideration – they are given the opportunity to provide further evidence. This is helping to resolve disputes as early as possible, and avoids the need for costly and protracted appeals.

We are using feedback from the First tier Tribunal to improve our approach to decision-making as part of the Department’s continuous improvement work, and where we identify improvements, we will make them.