The speech made by Darren Jones, the Chief Secretary to the Prime Minister, in the House of Commons on 10 March 2026.
Today the Government are launching a national conversation on how we will build and use digital ID as the means to access public services digitally on a mobile phone or computer.
Public services are meant to be there at the most important moments of your life: free childcare hours to help your children get a good start in life, getting your passport to go on your first holiday, passing your driving test and getting your first driving licence, asking for help if you lose your job, or receiving your state pension in retirement. But today, as the House knows, it is often too hard for people to get what they need when they need it. The current legacy system of call centres, paperwork and the need for people to tell their story multiple times to different parts of Government, with hours on hold and not knowing where they are in the process, is not good enough. I want to change that, and this Government will.
In its place, we will build a truly modern Britain where public services work for the citizen, through new digital public services that come together on the gov.uk app, so that help is there when people need it most. To do that, Government need to build the foundations for these new modern public services, and that is exactly what this digital ID system is for. It will be free to access for anyone who wishes to use it, and it will be built on three core principles. First, it must be useful. It needs to be easier than the old telephone and paper-based systems. Secondly, it must be secure. People will have more control over what data they share, and we expect nothing less than the level of security protections provided by banks for online banking services. Thirdly, it must be for everyone. We will not leave people behind, and the Government will help those who are less confident with technology or do not have other forms of ID, such as a passport.
With a digital ID, citizens will be able to log in to the gov.uk app and then, crucially, prove who they are. But unlike an ordinary login, the digital ID will work across different Departments and services, bringing those all together in one place in the gov.uk app, so that the public can access all the services they need in one place. This is different from building one giant Government IT system—that is not what we are doing. Services will remain on separate IT systems in their relevant Departments, and the NHS app and citizens’ health data will always remain separate, but the gov.uk app and digital ID will, over time, bring all other public services into one app on mobile phones—the front door to modern public services.
This will not be a new experience for citizens. The public already use these systems every day, from banking to shopping. Other countries are already far ahead of us, from Denmark and Estonia to Australia and India. Britain is having to catch up.
It is an issue of convenience and efficiency, but it is also one of fairness and equality. We all know who the status quo often favours: those with the resources, the headspace, and perhaps the pointy elbows or the pushiness to get themselves to the front of the queue or allow them to play the system. But public services are meant Toggle showing location ofColumn 182to be there when people need them most, and how the legacy system has sometimes treated people in these stressful or difficult situations is quite frankly an outrage, piling them up with bureaucracy and leaving them without the help they need.
Who is it who struggles to fill in the forms correctly or lacks the form of ID required? Who are the one in seven people across the UK who do not have a passport? They are often the strivers who are juggling work and caring responsibilities. This Government believe that everybody deserves a fair shot, and it is up to Government to give people support and a leg-up when they need it.
Today we are launching this national conversation to discuss how we will build and use a digital ID. We want to know where frustrations exist with the current legacy system and which services could be made easier via the gov.uk app. Later today, I will share a prototype of how a digital ID could work that shows how “government by app” could become a reality, joining up different Departments and services so that the public do not have to do the work themselves.
In the initial stages, the digital ID system will start by making it easier to complete simple administrative tasks, such as proving one’s right to work when starting a job. Other tasks, such as paying car tax, ordering a passport or sorting childcare entitlements, could become part of the same app. I understand that the idea of a digital ID has sparked significant public interest, so I have instructed my Department to ensure that this consultation goes further than any other that the Government have done before.
As part of the public consultation, which is live right now, we will invite a representative sample of the public at large—from all walks of life and all parts of the country—to form a people’s panel. [Interruption.] That deliberative democracy process will build on our experience of supporting Parliament’s citizens assembly on net zero in the previous Parliament. Working with over 100 citizens, we will debate the difficult questions, find ways forward and build a system that can secure the trust and support of everyone. [Interruption.] To those Members chuntering from a sedentary position about having a conversation with the public, I say, “What do you fear?” This Government are very happy to talk to the public about what we are doing, and I look forward to talking to hon. Members’ constituents if they are selected to be part of the process.
I understand that this will not be for everyone. I hope that the services we build will be so good that most people will wish to use them, but for those who do not, I want to make sure that help is on hand in their local community. That is why the roll-out of the digital ID will be accompanied by a digital inclusion drive to help people to access and use the services. I do not come to Parliament today with preconceived answers, and we will of course need to ensure that any future scheme is value for money, but I am interested to hear ideas about how we might use the people and buildings we already support through public expenditure to help local communities. We could use local post offices and postal workers, or libraries and jobcentres, to ensure that the majority of people can, if they need to, access digital assistance to use these services. For those who really do not wish to, traditional routes will of course still be made available.
As right hon. and hon. Members from across the House know, by the end of this Parliament, digital checks to verify someone’s right to work will be mandatory when they start a new job. It is currently a legal requirement for employers to check that a new employee has a legal right to work in the United Kingdom, but the often paper-based approach of photocopying or scanning a passport or utility bills, without further checks, is vulnerable to fraud and does not create a clear record for enforcement agents of when and where checks have been carried out. That is why the Prime Minister has asked for those existing checks to be conducted digitally by the end of this Parliament. It will still be the employer’s responsibility, but employees will be able to choose between using their Government digital ID—as we are setting out today—and using a passport, e-visa or other alternative method. It will be easier and quicker for individuals to demonstrate their right to work. For businesses, it will streamline and reduce the cost of compliance reporting. For the Home Office, it will create a digital audit trail of where checks have been carried out, to support enforcement where checks have not been carried out and to deter those who think that it is too easy to work illegally in the United Kingdom.
This is quite a technical consultation, but it is also a deeply political one. When the public voted for change they also voted for better public services. That is what Labour Governments at their best are all about: building new and innovative public services to support opportunity for all, rather than for just the privileged few—from the NHS in the 1940s, to the Open University in the 1960s and Sure Start centres in the 2000s. Today we are continuing that proud Labour tradition by building modern, digital public services that extend opportunity and support for people when they need it. This stands in stark contrast to political parties that wish to conserve the unacceptable status quo, or that offer to tear everything down and leave people on their own.
We want people across Britain to want this system, we want them to be part of it, and we want them to have the opportunity to shape it. This consultation is that opportunity. I look forward to the involvement of Members from across the House and of our constituents. I thank my hon. Friend the Member for Makerfield (Josh Simons) for his work on this issue to date, and the Parliamentary Secretary, Cabinet Office, my hon. Friend the Member for Bury North (Mr Frith), for all the work that he will now do to make this a reality—for which I will take the credit if it goes well, and he the blame if it goes wrong. I commend this statement to the House.