Ann McKechin – 2014 Parliamentary Question to the Department for Business, Innovation and Skills

The below Parliamentary question was asked by Ann McKechin on 2014-04-08.

To ask the Secretary of State for Business, Innovation and Skills, what steps his Department has taken to introduce customer service training in the apprenticeship programme.

Matthew Hancock

An apprenticeship is a job with an accompanying skills development programme designed by employers in the sector to meet the key requirements of the job role. In many cases this will include an aspect of customer service as many jobs recognise the importance of such skills and these will be reflected in the apprenticeship framework.

More than 400 employers are involved in the development of new apprenticeship standards as part of our Trailblazers programme. Where they see customer service skills as crucial to an occupation, they will include these within the new employer-led standards.

For individuals in jobs that are specific customer service roles there is a dedicated Customer Service Apprenticeship available.