Thomas Docherty – 2014 Parliamentary Question to the House of Commons Commission

The below Parliamentary question was asked by Thomas Docherty on 2014-07-16.

To ask the hon. Member for Caithness, Sutherland and Easter Ross representing the House of Commons Commission, pursuant to the Answer of 8 July 2014, Official Report, columns 176-7W, on computer software, what estimate the Commission has made of the (a) average and (b) aggregate amount of time spent by (i) hon. Members, (ii) Members’ staff and (iii) others in migrating to Office 365.

John Thurso

(a) Parliamentary ICT (PICT) estimates that, following the migration of a user’s mailbox to Microsoft 365, it takes the user’s computer (laptop or PC) an average of five minutes to reconfigure Outlook.

It can take a user an average of approximately five minutes to reconfigure a mobile device – other than a BlackBerry – that uses ActiveSync to connect to parliamentary email. Following that reconfiguration, it can take up to a maximum of 60 minutes for the device automatically to re-connect to parliamentary email.

BlackBerry devices need to be physically reconfigured by PICT, and this process can take over an hour – the length of time is linked to the age and model of the device. Furthermore, it takes longer to reconfigure a personal BlackBerry device than a BlackBerry issued by PICT. PICT has issued 92 BlackBerry devices for use by hon. Members and their staff to access parliamentary email.

(b) It is not possible to provide a figure for the aggregate time taken to reconfigure the above devices because more than one device can be reconfigured at the same time.