Sue Hayman – 2016 Parliamentary Question to the Department for Environment, Food and Rural Affairs

The below Parliamentary question was asked by Sue Hayman on 2016-04-27.

To ask the Secretary of State for Environment, Food and Rural Affairs, what steps she is taking to improve the Rural Payments Agency call centre service.

George Eustice

The Rural Payments Agency always receives a high volume of calls on a wide range of subjects and continues to review its resources in response to demand. A number of new measures have recently been introduced, including more automated options, to help route customers to the best solution for their enquiry. The agency’s helpline, based in Workington, played an important role in the Basic Payment Scheme 2015 application campaign.