Steve McCabe – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Steve McCabe on 2016-09-15.

To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the capacity of Pension Wise to meet the volume of over the telephone and face-to-face appointment requests it receives; and what plans he has to increase Pension Wise’s capacity after the introduction of the proposed secondary market for annuities.

Richard Harrington

Pension Wise regularly reviews capacity within the service with its delivery partners to ensure it has the right number of guidance specialists in the right places. Since launch there have been over 82,000 Pension Wise appointments and customer satisfaction has been consistently high.

The service is confident that it will be able to meet the demand of those seeking guidance on selling their annuity on the secondary market.