Stephen Timms – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Stephen Timms on 2016-01-12.

To ask the Secretary of State for Work and Pensions, what guidance his Department gives to Jobcentre Plus staff on alerting applicants to the possibility of applying for universal credit by telephone rather than online.

Priti Patel

The main route to access Universal Credit (UC) is through digital channels. Where a claimant is unable to access the on-line service, departmental guidance directs staff to advise claimants of the UC helpline number to make a claim.