Stephen Timms – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Stephen Timms on 2014-04-04.

To ask the Secretary of State for Work and Pensions, how many complaints have been made about the Work Programme on the grounds of the Disability Discrimination Act 2005 since June 2011.

Esther McVey

The Department requires providers to work directly with individuals to resolve complaints about their service. Records of complaints received are retained by providers.

If the individual is unhappy with the response to their complaint from the provider they can take their complaint directly to the Independent Case Examiner’s Service