Stephen Kinnock – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Stephen Kinnock on 2016-03-23.

To ask the Secretary of State for Work and Pensions, what recent representations he has received on the effectiveness of the Pension Service helpline.

Justin Tomlinson

We have a number of pension service telephony lines including the Pension Tracing Service; International Pension Claims/Changes; International Pension Enquiries; State Pension Claims; and State Pension changes. We conduct an annual DWP Customer Satisfaction Survey which ensures that we are delivering against our customer charter.

All our Pension Service telephony services are subject to continuous improvement to improve our service delivery.