Rosie Cooper – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Rosie Cooper on 2016-03-16.

To ask the Secretary of State for Work and Pensions, whether it is his Department’s practice for staff not to action correspondence until six weeks after receipt; and if he will take steps to ensure that priority is given to correspondence remaining not actioned after four weeks.

Justin Tomlinson

Ministers aim to reply to correspondence from hon. Members within twenty working days. This also applies where officials are replying to correspondence to Ministers from members of the public.