The below Parliamentary question was asked by Peter Kyle on 2016-03-07.
To ask the Secretary of State for Transport, what recent assessment he has made of the performance of passenger rail franchises.
The latest figures show that overall rail passenger satisfaction is up three percentage points since the last survey at 83 percent.
However we absolutely recognise that behind those national numbers are some routes and stations where customers are not getting the service they deserve including on his local route. That is why we are so committed to getting Network Rail and GTR to work together to minimise delays and drive up customer service.