Peter Kyle – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Peter Kyle on 2016-09-06.

To ask the Secretary of State for Transport, if his Department will provide compensation to non-season ticket holders on Southern Rail for the result of strike action in 2016 and for the effect on such ticket holders of the reduced timetable in operation since 11 July 2016.

Paul Maynard

Govia Thameslink Railway already offers passengers Delay Repay, one of the most generous compensation schemes in Europe. Non-season ticket holders can claim as usual for disruption on strike days. In addition, season ticket holders are eligible for strike compensation on the days when the RMT’s industrial action makes travel challenging. Details of how to apply are available on Southern’s website.

Looking forward, we have just confirmed that the provisions of the Consumer Rights Act will apply to the rail industry in full from October 2016.

We will set out further plans shortly.