Paul Blomfield – 2015 Parliamentary Question to the Department for Business, Innovation and Skills

The below Parliamentary question was asked by Paul Blomfield on 2015-10-28.

To ask the Secretary of State for Business, Innovation and Skills, what assessment has been made of the effect of incorporating the function of the Pay and Work Rights Helpline into ACAS on outcomes for workers.

Nick Boles

From 1 April 2015, the ACAS Helpline is, in addition to its usual services, answering queries previously handled by the Pay and Work rights Helpline. This provides a one stop shop for those seeking advice and guidance on employment rights. Where appropriate, ACAS passes on callers through a real time transfer of the call to the relevant enforcement body for them to take any further follow up action, including any specific complaints.

No formal assessment has been made at this time of the outcomes for workers. ACAS continues to work closely with the four enforcement bodies to ensure the service is bedding in effectively and delivering the right outcomes for the public.