Lord Oates – 2015 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Lord Oates on 2015-11-18.

To ask Her Majesty’s Government what assessment they have made of what is an acceptable average period for (1) small businesses, and (2) personal taxpayers, to wait for their calls to a government department to be answered.

Lord O’Neill of Gatley

HM Revenue and Customs has a target to handle 80 per cent of call attempts to their contact centre helplines. It also aims to answer calls within 5 minutes.