Lord Mendelsohn – 2016 Parliamentary Question to the Department for Culture, Media and Sport

The below Parliamentary question was asked by Lord Mendelsohn on 2016-05-24.

To ask Her Majesty’s Government what plans they have to introduce an enforceable regulatory regime of any type to tackle nuisance calls, texts and other forms of marketing for claims management companies.

Baroness Neville-Rolfe

The Government is taking forward a range of measures to tackle nuisance calls, which will increase consumer protection and choice by strengthening the Information Commissioner’s Office’s (ICO) ability to take enforcement action against organisations that break the law.

Specific actions include requiring direct marketing callers to display calling line identification; strengthening the ICO’s direct marketing guidance; and exploring the extension of the ICO’s powers of compulsory audit to more of the organisations that generate nuisance calls.

The Government also intends to establish a tougher regulatory regime for Claims Management Companies (CMCs) by transferring responsibility for claims management regulation to the Financial Conduct Authority; re-authorising all CMCs under a more robust process; and holding managers of CMCs personally accountable for the actions of their businesses.