Lord Mendelsohn – 2014 Parliamentary Question to the Department for Transport
The below Parliamentary question was asked by Lord Mendelsohn on 2014-03-24.
To ask Her Majesty’s Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Transport and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
Baroness Kramer
The information requested regarding the conduct of customer, user and satisfaction surveys across the Department for Transport and its agencies in the last 12 months is as follows:
| Survey | Comissioned by Board | Reported to Board |
| DVLA | ||
| Customer Satisfaction Survey 2012-13 | Yes | Yes |
| VOSA | ||
| ATF Satisfaction Survey | Yes | Yes |
| PSV operators survey | ||
| MOT modernisation user survey | ||
| User evaluation of communications – operators | ||
| User evaluation of communications – MOT | ||
| MCA | ||
| UK Ship Register | Yes | |
| Survey and Inspection Regime | Yes | |
| Seafarer Certifcate of Competency | Yes | |
| Seafarer Certificate of Equivalent Comeptency | Yes | |
| HA | ||
| National Road User Survey | Yes | |
| Area Road User Survey x7 | ||
| DSA | ||
| Car driving test candidates x2 | Yes | |
| Motorcycle driving test candidates x2 | Yes | |
| LGC/PCV driving test candidates | Yes | |
| Approved driving instructors x2 | Yes | |
| Approved motorcycle training bodies | ||
| Potential driving instructors | ||
| Trainers on the ORDIT register | ||
| Trainers on the voluntary LGV/PCV register |
Glossary
| ATF | Authorised Testing Facility |
| DSA | Driver Standards Agency |
| DVLA | Driver and Vehicle Licensing Agency |
| HA | Highways Agency |
| MCA | Maritime and Coastguard Agency |
| PSV | Public service vehicle |
| VCA | Vehicle Certification Agency |
| VOSA | Vehicle and Operator Services Agency |
| LGV | Large goods vehicle |
| PCV | Passenger carrying vehicle |
| ORDIT | Online register of driving instructors |
