Lord Kennedy of Southwark – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Lord Kennedy of Southwark on 2016-04-26.

To ask Her Majesty’s Government what assessment they have made of the operation of passenger compensation schemes run by train operating companies.

Lord Ahmad of Wimbledon

The Department for Transport expects Train Operating Companies (TOCs) to make sure that their customers are aware of their rights to claim compensation.

The Office of Rail and Road’s (ORR) response to the Which? super-complaint into passenger compensation, published in March this year, included consideration of the operation of the TOC schemes. The Department is already working closely with the ORR and the Association of Train Operating Companies to bring about improvements to passenger compensation arrangements. The Department will respond to the ORR’s report into the Which? super-complaint in the summer of 2016.