Lord Hylton – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Lord Hylton on 2016-07-19.

To ask Her Majesty’s Government how they plan to ensure that Jobcentre staff and Jobcentre Plus advisers understand fully, and respond effectively to, mental health problems.

Lord Freud

The Department for Work and Pensions supports its staff in developing the skills required to identify and effectively support claimants with mental health conditions. A number of learning products such as ‘Introduction to Working with People with a Mental Health Condition’ and ‘Supporting Customers with a Vulnerability’ have been specifically developed to build capability for Jobcentre staff. Jobcentre staff also promote “Disability Confident” which is an initiative that includes working with employers to show that employing disabled people, including those with mental health conditions, is good for the individual, business and society.