The below Parliamentary question was asked by Laurence Robertson on 2015-10-20.
To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure that all Jobcentre Plus premises are fully accessible for people on the autism spectrum, in terms of both environment and staff awareness of autism; and what plans he has to evaluate the progress being made in achieving such accessibility.
We are committed to supporting all customers so that they are fully able to access our services, and will do this by assessing their individual needs and providing tailored support.
We are continuing to progress the commitments detailed in the Think Autism Strategy and have undertaken a significant amount of work to improve our services for people with Autism/ Hidden Impairments. We are working with Autism Alliance UK to develop greater capacity when supporting people with autism; creating a more appropriate environment and supporting the identification of reasonable adjustment solutions.
The Hidden Impairment Toolkit, which I have sponsored, is available to all DWP staff. This resource helps staff to better understand how to support people with autism and associated hidden impairment conditions. I have attached a copy of this for ease of reference.