Karen Lumley – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Karen Lumley on 2016-10-20.

To ask Mr Chancellor of the Exchequer, what the average waiting time was for telephone calls to HM Revenue and Customs to be answered in each year for which figures are available.

Jane Ellison

Her Majesty’s Revenue and Customs publishes regular performance reports, including average speed of answer; details of which are available on GOV.UK.