Jon Trickett – 2016 Parliamentary Question to the Department of Health

The below Parliamentary question was asked by Jon Trickett on 2016-10-07.

To ask the Secretary of State for Health, how many complaints NHS England has received in each year since 2010 on services in the NHS provided by Capita.

Mr Philip Dunne

NHS England was established on 1 April 2013. NHS England does not receive or record complaints about services in the National Health Service provided by Capita. It does record complaints relating to NHS England and primary care services. We have not recorded any complaints about Capita services between 2013 and 2015. However, NHS England has found that 79 formal complaints, as classified under NHS Complaints Regulations, have been logged about the Primary Care Support Services provided by Capita since 1 September 2015.