Henry Smith – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Henry Smith on 2016-09-02.

To ask the Secretary of State for Transport, when he plans to (a) announce and (b) introduce the new arrangements for rail passenger refunds following delays; and if he will make a statement.

Paul Maynard

Delay Repay is a generous compensation scheme for longer delays, but this Government wants to go further. We are committed to improving compensation arrangements for passengers affected by shorter delays which are not covered by the current Delay Repay scheme. The previous Chancellor announced in his Autumn 2015 Spending Review that passengers will soon have access to compensation when trains are over 15 minutes late. We expect to make an announcement on this shortly.