Graeme Morrice – 2014 Parliamentary Question to the Department for Work and Pensions
The below Parliamentary question was asked by Graeme Morrice on 2014-04-25.
To ask the Secretary of State for Work and Pensions, how many formal client complaints were brought against Jobcentre Plus staff in (a) the UK, (b) Scotland, (c) West Lothian local authority area and (d) Livingston constituency in each of the last five years.
Esther McVey
The information requested is not available prior to July 2010, however data is available as follows:
|
July 2010 – March 2011 |
April 2011 – March 2012 |
April 2012 – March 2013 |
April 2013 – March 2014 |
|
|
Scotland |
815 |
1,070 |
983 |
773 |
|
National (England, Scotland & Wales) |
6,180 |
8,979 |
16,864 |
15,481 |
DWP completed the incremental roll-out of a new complaints process in December 2012 which encouraged the recording of complaints. The data provided spans both processes.
As complaints are not recorded by local authority area or constituency, this level of data isn’t available.
