Gerald Kaufman – 2014 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Gerald Kaufman on 2014-06-11.

To ask the Secretary of State for the Home Department, what the meaning is of the phrase responder hub as used in a communication from her Department to the right hon. Member for Manchester, Gorton; and if she will instruct her staff to use clearer and more comprehensible English in their communications with hon. Members and the public.

Karen Bradley

The UK Visas and Immigration teams which lead on responding to correspondence from Members of Parliament, are geographically grouped into eight offices at the following sites; Croydon, Westminster, Cardiff, Solihull, Manchester, Liverpool, Sheffield and Glasgow. Each office is described as a ‘responder hub’ because it may deal with correspondence from outside the immediate geographical area.

Officials are reviewing how teams are described externally in response to feedback from customers.