Frank Field – 2016 Parliamentary Question to the HM Treasury
The below Parliamentary question was asked by Frank Field on 2016-01-14.
To ask Mr Chancellor of the Exchequer, what is the average length of time taken by Concentrix to determine applications for mandatory reconsideration of a tax credits decision.
Mr David Gauke
The number of requests for mandatory reconsideration of a decision about a tax credits award that Concentrix have received since the commencement of their contract with HM Revenue and Customs in November 2014 is as follows:
|
Month |
Number of MRs |
|
November 2014 |
0 |
|
December 2014 |
2 |
|
January 2015 |
6 |
|
February 2015 |
38 |
|
March 2015 |
29 |
|
April 2015 |
137 |
|
May 2015 |
100 |
|
June 2015 |
45 |
|
July 2015 |
71 |
|
August 2015 |
108 |
|
September 2015 |
1221 |
|
October 2015 |
925 |
|
November 2015 |
871 |
|
December 2015 |
2371 |
The total is about 1.6% of all decisions Concentrix made in the same period.
As of 15 January 2016, there are 566 mandatory reconsiderations in progress that have been opened and Concentrix are waiting for customers to provide further evidence. Concentrix have 30 further mandatory reconsiderations that are awaiting determination.
The average length of time taken between Concentrix starting to work a mandatory reconsideration and making a decision is 24 days. This includes the time needed for customers to provide any further evidence.
