Speeches

Frank Field – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Frank Field on 2016-01-14.

To ask Mr Chancellor of the Exchequer, how many applications for mandatory reconsideration of a tax credits decision have been made to Concentrix in each month since April 2014.

Mr David Gauke

The number of requests for mandatory reconsideration of a decision about a tax credits award that Concentrix have received since the commencement of their contract with HM Revenue and Customs in November 2014 is as follows:

Month

Number of MRs

November 2014

0

December 2014

2

January 2015

6

February 2015

38

March 2015

29

April 2015

137

May 2015

100

June 2015

45

July 2015

71

August 2015

108

September 2015

1221

October 2015

925

November 2015

871

December 2015

2371

The total is about 1.6% of all decisions Concentrix made in the same period.

As of 15 January 2016, there are 566 mandatory reconsiderations in progress that have been opened and Concentrix are waiting for customers to provide further evidence. Concentrix have 30 further mandatory reconsiderations that are awaiting determination.

The average length of time taken between Concentrix starting to work a mandatory reconsideration and making a decision is 24 days. This includes the time needed for customers to provide any further evidence.