David Ward – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by David Ward on 2014-06-17.

To ask the Secretary of State for Work and Pensions, what additional resources his Department is making available to reduce the time taken to process requests for mandatory reconsideration of employment and support allowance decisions in West Yorkshire.

Esther McVey

We have targeted the resource we use nationally so that requests are processed as quickly as possible to minimise any undue delays, without compromising good quality decision-making.

In addition we are currently reviewing the customer journey to understand where the pinch points are in the decision making process in order to reduce the end to end journey time.