David Mackintosh – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by David Mackintosh on 2016-04-13.

To ask the Secretary of State for Transport, what steps his Department is taking to ensure that users of the rail network are aware of the compensation schemes available to them when their trains are delayed or cancelled.

Claire Perry

I welcome the publication of the Office of Rail and Road’s (ORR’s) recommendations in March this year following Which?’s super-complaint into passenger compensation. It is vital that customers who suffer delays or cancellations understand their rights to compensation and have access to it in a timely way. Industry must now do much more to make the process quick and user-friendly. We are already working with the Association of Train Operating Companies and the ORR to bring about improvements, and my Department will respond to the ORR’s report in the summer of 2016.