David Hanson – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by David Hanson on 2016-06-13.

To ask the Secretary of State for Work and Pensions, what service standard he expects of Capita for response times for correspondence from hon. Members relating to personal independence payments.

Justin Tomlinson

Capita aims to respond to correspondence within 20 working days but this is not a contractual service level agreement