Caroline Lucas – 2016 Parliamentary Question to the Department for Business, Innovation and Skills

The below Parliamentary question was asked by Caroline Lucas on 2016-02-19.

To ask the Secretary of State for Business, Innovation and Skills, for what reasons the process for including Citizens Advice as the statutory consumer watchdog differs for changes to Crown post offices outside compared with those within the Crown Transformation Programme.

George Freeman

The arrangements in place for the Crown Transformation Programme were specific to this significant programme which encompassed the entire Crown network and which was a directly government funded investment programme. How Post Office handles business as usual changes to its branch estate is an operational matter for it. Post Office has a Code of Practice for changes to the network (such as relocations of branches) and this includes a role for Citizen’s Advice.