Carol Monaghan – 2015 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Carol Monaghan on 2015-11-23.

To ask Mr Chancellor of the Exchequer, if he will make representations to Concentrix on introducing a liaison unit for hon. Members to raise constituents’ tax credit cases.

Mr David Gauke

Concentrix are not introducing a liaison unit for hon. Members as HM Revenue and Customs has three areas allocated to deal with representations from hon. Members relating to their constituents’ concerns: a dedicated MP hotline for tax credits, an MP complaints team that deals with tax credit complaints, and a Ministerial correspondence team.