Baroness Hayter of Kentish Town – 2015 Parliamentary Question to the Department for Business, Innovation and Skills

The below Parliamentary question was asked by Baroness Hayter of Kentish Town on 2015-11-17.

To ask Her Majesty’s Government what assessment they have made of how many complaints the Citizens Advice consumer helpline has received about ticket resale websites.

Baroness Neville-Rolfe

The Government has not made a separate assessment of complaints made to the Citizens Advice Helpline at this time , but the Government is committed to reducing consumer detriment from ticket mis-selling and is supporting an independently-led review of consumer protection measures for ticket re-sale websites. The Government awaits the recommendations of this Review and will report its conclusions to Parliament by 26 May 2016.