Baroness Hayter of Kentish Town – 2015 Parliamentary Question to the Department for Business, Innovation and Skills

The below Parliamentary question was asked by Baroness Hayter of Kentish Town on 2015-10-22.

To ask Her Majesty’s Government what action they are taking in the light of the 21 October Which? investigation reporting that listings on some ticket resale websites are in breach of the Consumer Rights Act 2015.

Baroness Neville-Rolfe

Where there are alleged breaches of legislation, enforcement authorities have powers to take appropriate action. Consumers or their representatives should report any alleged breach through the Citizens Advice consumer helpline who will report substantive breaches to Trading Standards, or to the police, to take enforcement action as appropriate.

The Government has launched an Independent Review of consumer protection measures in relation to ticket resale and online Secondary Ticketing facilities under Professor Waterson, and Contributions and evidence from interested parties are welcome. This review will gather evidence on how well the Consumer Rights Act’s new ticketing provisions and wider consumer protections are working.