Alan Brown – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Alan Brown on 2016-04-22.

To ask the Secretary of State for Work and Pensions, if he will review the language and terminology used in written communications to people attending personal independence payment or work capability assessments to ensure that those communications are readily understood by recipients.

Justin Tomlinson

We are undertaking a full review of PIP and ESA communication products and messages. This work includes customer testing to ensure that the language and terminology used is clearly understood by recipients.

As part of our work to review claimant communications we are working with our Health Assessment Providers for PIP and ESA, to align the notifications sent to claimants invited to attend a face-to-face consultation with content produced by the Department.