Stuart C. McDonald – 2016 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Stuart C. McDonald on 2016-04-08.

To ask the Secretary of State for the Home Department, with reference to the Compass asylum accommodation contract with Serco for the region of North West England, how many faults were reported or identified from Compass inspections for each contractual pay period in 2014-15 and 2015-16; and how many such faults were not resolved within the agreed contractual timescales.

James Brokenshire

Providers are contractually required to provide safe, habitable, fit for purpose and correctly equipped accommodation to comply with the Housing Act 2004 and the Decent Homes Standard. Providers are monitored closely to ensure accommodation meets these standards and the contracts include measures to ensure any issues are quickly addressed. These performance standards are defined in the contract and are managed using Key Performance Indicators (KPIs) including those which measure whether an individual property is compliant with contractual obligations following an inspection and also the number of service users effected if a fault is not repaired within the contract timescales.

The Home Office does not centrally record the number of individual faults reported or identified during accommodation inspections, or the number of individual faults not resolved within the agreed timescales. The requested information could therefore only be provided at disproportionate cost.