Lord Pendry – 2016 Parliamentary Question to the Department for Business, Innovation and Skills

The below Parliamentary question was asked by Lord Pendry on 2016-02-25.

To ask Her Majesty’s Government how many penalties have been issued to ticket sellers under the Consumer Rights Act 2015, and how many of those penalties were issued to secondary ticket sellers.

Baroness Neville-Rolfe

The provisions of Part 3, Chapter 5 of the Consumer Rights Act 2015 (CRA) concern the online secondary ticketing market. The duty in section 90 CRA to provide information about tickets applies to persons re-selling tickets and internet-based secondary ticketing facilities.

Trading Standards is the enforcement authority in Great Britain for the purposes of the secondary ticketing provisions in the CRA. The Department of Enterprise, Trade and Investment is the relevant enforcement authority for Northern Ireland. Where an enforcement authority is satisfied on the balance of probabilities that a person has breached a duty or prohibition imposed by Chapter 5, the authority may impose a financial penalty on the person in respect of each breach.

HMG does not hold information on the number of penalties issued under the secondary ticketing provisions of the CRA.